Once you have browsed through our collection of artfully crafted products and found something you like, add it to your shopping cart by clicking ‘Add to cart’, and continue browsing through more products or proceed to checkout.
To keep your journey of discovery with Marina Home seamless and enjoyable, we have created a simple and quick checkout process. You can create an account with us or check out as a guest by adding your preferred shipping details and payment method that covers all major credit cards.
You will then receive an email confirming your order before we start getting it ready to be shipped to you.
The status of orders placed using a guest checkout can be accessed at https://marinahomeinteriors.com/sales/guest/form
At Marina Home, we aim to create a more sustainable shopping experience for everyone. In line with this pursuit, your order will not carry a physical copy of your invoice. You can download your digital invoice by signing into your Marina Home account on the website, or by visiting https://marinahomeinteriors.com/sales/guest/form in case you opted for guest checkout.
Marina Home orders are delivered between 9am and 6am from Saturday to Thursday. Since every order is unique in its contents, size, weight and destination, shipping costs may vary from one order to the other. While standard delivery is available for most destinations within the UAE, express delivery is limited to selected destinations within the UAE..
|STANDARD DELIVERY:||4 business days**||
A Free for orders above AED 300
AED 30 for orders below AED 300
|EXPRESS DELIVERY*:||2 business days||
AED 75 for cart with accessories only. No Min spend.
AED 300 for cart with mix items***. No Min spend
*EXPRESS DELIVERY: Available only on full-priced orders placed online for shipping within the UAE
**Orders placed during non-working hours (7pm-8am), after the daily cut-off time of 7pm (UAE time), or on a UAE public holiday will be processed on the following working day.
***Mixed items is a cart comprising of at least one furniture product
We request you to bear in mind that the shipping times stated here should be used as a guide only and come into effect from the time of dispatch. While we constantly strive to minimize delays, Marina Home cannot be held responsible for delays caused during cross emirates restrictions & regulations, customs clearance or due to failed payment approval.
We want you to be happy with your order. Call us on +971.800.4360 or send an email to email@example.com as soon as possible if you wish to cancel or modify it, and we will do all we can to accommodate your request. However, if the order has been shipped, we will not be able to modify or cancel it.
At the moment, we only ship to one specified address per order within the UAE. If you wish to ship to multiple addresses, please split the items you wish to purchase across separate orders, each with a preferred shipping address.
Purchases made with only a P.O. Box as the shipping address will not be shipped.
We understand the anticipation and excitement that comes with every order placed and do our best to keep you up to date about the status of your order through regular and timely communication.
Once your order has been shipped, you will receive an email confirmation with ((options to schedule your delivery time)) and track your order. You may also track your order by logging into your Marina Home account and clicking the ‘My Orders’ tab.
The following payment networks are accepted when shopping online with Marina Home:
Please be informed that the billing address you mention during checkout must match the address listed with your financial institution for all credit and debit card purchases.
The debit or credit card you use while shopping for your favourite home furniture and décor items from Marina Home will be charged up to the full amount of your order once it is placed. If any items from your order are not delivered, we will try to ship them to you at the earliest. If we are unable to do so or cannot fulfil your order request at all, you will be notified as soon as possible and will receive the appropriate refund within 7 days.
The reason for a declined payment can vary from incorrectly entering the card or CVV number to having insufficient funds on the card used. You will be notified of a payment error instantly on your order review screen. In case the error persists, please raise an enquiry into the matter with the concerned bank.
Our promotional codes give you a chance to enjoy special savings on your shopping with Marina Home. However, they only work within the confines of the set terms and conditions. For instance, they would be valid up to the date stated in the promotional communication and would not be redeemable for cash or in conjunction with any other offer, sale or promotion. Some promotional codes can also be issued for one-time use only.
It is our constant endeavour to bring you the best prices & discounts on Marina Home Products.
However, it must be noted that only one discount or offer can be used at a time for every purchase.
While we hope that you are happy with every purchase made from Marina Home, we understand that sometimes it is okay to change your mind. And so, we accept all Marina Home products shipped within the UAE and returned in their original condition within 7 days from the delivery date as eligible for returns and refunds.
Products must be returned unused and in the original box and packaging in which they were delivered. Any products that has been used, altered or damaged will not be accepted or be eligible for a refund. It must be noted that Marina Home reserves the right to refuse the return of any productsthat does not meet the return and refund eligibility criteria stated above.
Please also retain all documentation and packaging to fulfil return eligibility.
All returns of Marina Home products will be processed within 5 working days once the products have been received back by Marina Home. Refunds for purchases made using debit or credit cards (Visa, Mastercard or American Express) will be issued on the same card used to make the payment after confirmation.
Please note that shipping charges, custom fees and taxes if any that are incurred at the time of the purchase are non-refundable.
Only online purchases shipped within the UAE are eligible for returns.
Simply, follow the easy instruction steps listed below on how you can request a return:
• Log into your Marina Home account by clicking on 'sign in' on the top right corner of the Marina Home homepage.
• Under the 'My Return Request’ tab, select 'Add New Return Request' and proceed to select the order you would like to request a return for.
• Confirm your return request by clicking the 'Return' button.
• The Marina Home team will then review your request. Once approved, our shipping partner will contact you to agree on a time and location for collecting your return package.
• Once we have received your return, our team will inspect the condition of the returned package before approving or rejecting a return.
• You will receive an email notification once your return has been processed.
The following products are not eligible for returns, exchange or refunds (unless faulty or not matching their description):
• Products that have exceeded 7 days since delivery.
• Products that are not in their original condition.
• Products that have been opened or unsealed (unless necessary to inspect).
• Products without original packaging or labels.
• Products that have been used or damaged or are not in the original condition they were delivered in.
• Products that have been assembled in good condition at the time of delivery or installed, used or altered.
• Products that fall under specific categories such as unwrapped bed linens, pillows, mattresses, sheets, comforters, duvet covers, memory foam products, towels, and bathrobes for hygiene reasons.
• Any product purchased as part of a sale that does not carry any defects or was sold under the ‘as is’ category.
• Products that have been damaged due to misuse or show signs of wear and tear despite still being within the warranty period.
Refunds for returned Marina Home products can take up to 5 working days from the date when the products have been received back by Marina Home. You can expect an email confirmation with your refund details as soon as it is confirmed & issued. However, the exact time taken for the refund amount to reflect on your account can vary depending on your bank.
Shipping charges, custom fees and taxes if any that are incurred at the time of the purchase are non-refundable.
Returns on online purchases can only be requested for and processed online.
Purchases made from Marina Home are currently not eligible for exchange. To exchange an item, we recommend that you issue a return request for the original item purchased as per the instructions listed above, following which a new order can be placed for the item you wish to purchase. Please note that new orders are subject to merchandise availability, and we will notify you in case your order cannot be fulfilled.
The Marina Home website offers you the flexibility of updating your information with ease and from wherever you are. Simply log into your Marina Home account using your registered email id and password and click on your name on the top right corner to access your account. You can then click on ‘Address Book’ and select the address you would like to update, click ‘Edit’ to make necessary changes and click ‘Save’ to have your new address reflect on your account.
Once you have logged into your Marina Home account with your registered email id and password and accessed your account page, please click on the ‘Phone Number’ field, click ‘Edit’ to make necessary changes and click ‘Save’ to have your new phone number reflect on your account.
Once you have logged into your Marina Home account with your registered email and password, please click on your name at the top right corner to access your account. You can then click on ‘My Orders’ to browse through your current & past orders made online with Marina Home.
We believe that any exciting information related to our products, collections or offers must reach you as soon as possible, and do this occasionally through emails and messages. However, if you do wish to unsubscribe to these, you can do so easily by accessing your Marina Home account online. Once you have logged in with your registered email id and password and accessed your account by clicking on your name at the top right corner of the page, you can click on ‘Newsletter Subscription’, choose to unsubscribe and click ‘Save’ to confirm the changes.
We constantly strive to do our best to answer your queries and resolve your concerns. Our dedicated customer care team is commited to assist you and can be reached via the channels listed below:
Time: Saturday - Wednesday: 9am to 6pm. Thursday: 9am to 4pm.
Nothing is more important to us than your privacy. All your information is kept private and confidential and is shared only upon receiving your consent or if legally permitted to.
Creating your profile online with Marina Home brings you closer to our world and binds you with our spirit of adventure experienced while furnishing / renovating your home.
With your own Marina Home account, you can easily:
• Save multiple shipping and billing addresses to expedite your checkout each time
• Save your preferred payment details
• Save the contents of your shopping cart to be accessed or purchased at a later time
• Access the details of your current and past orders
• Request returns
• Create, view and share your wish list
If you forget your Marina Home password, simply access the ‘Sign in’ page on the Marina Home website and click on ‘Forgot Password’. An email will then be sent to you with instructions that can be followed easily to create a new password and log into your account.
We are happy to offer our customers a minimum of a 1-year warranty against manufacturing defects limited to the country where the purchase is made.