The following products are not eligible for returns, exchange or refunds (unless faulty or not matching their description):
• Products that have exceeded 7 days since delivery.
• Products that are not in their original condition.
• Products that have been opened or unsealed (unless necessary to inspect).
• Products without original packaging or labels.
• Products that have been used or damaged or are not in the original condition they were delivered in.
• Products that have been assembled in good condition at the time of delivery or installed, used or altered.
• Products that fall under specific categories such as unwrapped bed linens, pillows, mattresses, sheets, comforters, duvet covers, memory foam products, towels, and bathrobes for hygiene reasons.
• Any product purchased as part of a sale that does not carry any defects or was sold under the ‘as is’ category.
• Products that have been damaged due to misuse or show signs of wear and tear despite still being within the warranty period.